At Electric Power Washers LLC, we want to make your shopping experience as smooth as possible. Below are answers to some frequently asked questions.

1. Ordering & Payment

Q: What payment methods do you accept?
A: We accept major credit and debit cards, PayPal, and payments through Stripe and Airwallex.

Q: Can I modify or cancel my order after placing it?
A: Orders can only be modified or canceled within 12 hours of placement. Please contact us at support@ecomoped.shop as soon as possible.

2. Shipping & Delivery

Q: What is your handling and shipping time?
A: Handling time is 1-3 business days, and shipping takes 3-7 business days within the U.S.

Q: Which shipping carriers do you use?
A: We ship orders via USPS and FedEx.

Q: Do you offer free shipping?
A: Yes, we offer free shipping on orders over $200.

3. Returns & Refunds

Q: What is your return policy?
A: We accept returns within 30 days of receiving your order. Items must be unused and in original packaging. Read our full Return and Refund Policy for details.

Q: How will I receive my refund?
A: Refunds are processed through our payment gateways Stripe and Airwallex within 5-10 business days after we receive and inspect the return.

4. Product Information

Q: Are your kitchen products safe to use?
A: Yes! Our kitchen products meet high-quality standards and are made from food-safe materials.

Q: How do I care for my purchased products?
A: Each product includes care instructions. If you need additional guidance, feel free to contact us.

5. Contact & Support

Q: How can I contact customer support?
A: You can reach us via:

Q: What are your customer support hours?
A: Our support team is available Monday to Friday, 9 AM – 6 PM (PST).