At Electric Power Washers LLC, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, please review our return and refund policy below.

1. Return Eligibility

  • Items must be returned within 30 days of receiving your order.
  • The product must be unused, in its original packaging, and in the same condition as received.
  • Proof of purchase (order number or receipt) is required for all returns.
  • Certain items, such as personalized or final sale products, are not eligible for returns.

2. Return Process

  1. Contact our support team at support@ecomoped.shop to request a return authorization.
  2. We will provide return instructions and the return shipping address.
  3. You are responsible for return shipping costs unless the item was defective or incorrect.
  4. Once we receive and inspect the returned item, we will process your refund.

3. Refund Policy

  • Approved refunds will be issued via our third-party payment gateways: Stripe and Airwallex.
  • Refunds will be processed within 5-10 business days after we receive and inspect the returned item.
  • Depending on your bank or payment provider, it may take additional time for funds to reflect in your account.
  • Shipping costs are non-refundable, except in cases where we shipped the wrong or defective product.

4. Exchanges

  • We do not offer direct exchanges. If you need a different item, please return the original item and place a new order.

5. Damaged or Defective Items

  • If you receive a damaged or defective item, contact us within 7 days of delivery.
  • We will arrange for a replacement or refund at no additional cost to you.

6. Late or Missing Refunds

  • If you have not received your refund after 10 business days, first check with your bank or payment provider.
  • If the issue persists, contact us at support@ecomoped.shop for assistance.

7. Contact Information

If you have any questions about our return and refund policy, please reach out to us:

Electric Power Washers LLC
126 N Indiana St, Los Angeles, CA 90063
Email: support@ecomoped.shop
Phone: +1 414-392-6014